All-in-One Contract Management Software
Centralize, Automate, and Track Every Contract in One Secure Platform
In the realm of business operations, contracts have traditionally been viewed as necessary administrative burdens—documents to be drafted, signed, and filed away until problems arise. However, forward-thinking organizations are fundamentally reimagining the role of contract management, transforming it from a reactive cost center into a proactive strategic asset. This evolution is made possible through advanced contract lifecycle management (CLM) solutions that leverage artificial intelligence, process automation, and data analytics to unlock the wealth of insights trapped within these agreements.
The evolving landscape of contract management
Contract lifecycle management has undergone a significant transformation over the past decade. What began as basic electronic storage systems has evolved into sophisticated platforms capable of managing the entire contract journey, from initial request through execution, compliance monitoring, and renewal or termination.
According to Fact.MR, the global contract lifecycle management market is valued at $1.07 billion in 2024 and projected to reach $3.46 billion by 2034, growing at a CAGR of 12.4% during this period. This substantial growth reflects the increasing recognition of CLM’s strategic importance across industries.
The shift is driven by multiple factors: the growing volume and complexity of contracts, heightened regulatory requirements, and the need for greater operational efficiency in an increasingly competitive business environment. As organizations handle thousands of active agreements simultaneously, traditional manual approaches have become unsustainable. Fortune 1000 companies typically manage between 20,000 and 40,000 active contracts, with attorneys spending more than two hours on average reviewing each one, according to PwC research.
Beyond basic document management: the evolution of CLM
The contemporary understanding of contract lifecycle management extends far beyond basic document storage and retrieval. Today’s CLM encompasses a comprehensive framework that addresses all aspects of the contract journey:
- Request and authoring: Streamlining contract creation through templates, clause libraries, and automated drafting tools
- Negotiation and approval: Facilitating collaborative redlining, version control, and approval workflows
- Execution: Enabling secure electronic signatures and maintaining audit trails
- Storage and organization: Centralizing contract repositories with robust search and classification capabilities
- Obligation management: Tracking commitments, deadlines, and performance metrics
- Compliance monitoring: Ensuring adherence to regulatory requirements and internal policies
- Analysis and reporting: Extracting actionable insights from contract data to inform business decisions
- Renewal and termination: Managing contract end-of-life processes effectively
This evolution represents a fundamental shift in how organizations perceive contracts—no longer as static legal documents but as dynamic data assets that can drive significant business value.
The high cost of ineffective contract management
The financial implications of poor contract management are staggering. According to World Commerce & Contracting research, ineffective contract management costs organizations approximately 9% of their annual revenue. This substantial leakage occurs through various channels:
- Missed renewal opportunities
- Unfavorable auto-renewals
- Failure to enforce contract terms
- Compliance violations resulting in penalties
- Inefficient processes consuming valuable staff time
- Inability to leverage negotiated discounts and rebates
For a mid-sized company with $100 million in annual revenue, this represents $9 million in potential lost value—a figure that should command attention at the highest levels of the organization.
Beyond direct financial impacts, ineffective contract management creates significant operational risks:
- Service disruptions due to expired agreements
- Intellectual property vulnerabilities
- Data security and privacy exposures
- Reputation damage from compliance failures
- Impaired business relationships due to contractual disputes
These factors contribute to the growing recognition that contract management deserves strategic attention, not merely administrative handling.
The transformative potential of modern CLM solutions
Modern CLM platforms offer transformative capabilities that extend far beyond traditional contract management approaches:
AI-powered insights and automation
Artificial intelligence and machine learning technologies are revolutionizing how organizations interact with their contracts. Advanced CLM solutions can:
- Automatically extract key terms and obligations from contracts
- Identify potential risks and opportunities within agreement language
- Streamline review processes through pattern recognition
- Generate insights from contract data to inform business decisions
According to research by Zycus, AI integration has become one of the most significant trends in the CLM landscape. AI capabilities can reduce manual labor in contract review processes by as much as 50% while improving accuracy and consistency.
Data-driven decision making
By centralizing contract data and making it accessible for analysis, modern CLM solutions enable organizations to:
- Benchmark contract terms across vendors and customers
- Identify opportunities for consolidation and cost savings
- Forecast renewal dates and budget implications
- Analyze contract performance against expected outcomes
This data-driven approach transforms contracts from static documents into strategic information sources that can guide procurement, sales, and financial planning decisions.
Cross-functional collaboration
The evolution of CLM extends beyond legal departments. Today, 75% of organizations recognize the importance of connecting contract management with other business systems. Modern platforms facilitate collaboration across departments by:
- Integrating with CRM, ERP, and procurement systems
- Creating transparent workflows that span functional boundaries
- Providing role-based access appropriate to different stakeholders
- Enabling collaborative negotiation and approval processes
This cross-functional approach ensures that contracts serve organizational goals holistically rather than existing in legal isolation.
Real-world impact: the Pima Community College case study
The transformative potential of modern CLM is clearly illustrated by Pima Community College’s experience implementing Concord’s CLM solution. Like many educational institutions, PCC relies heavily on grants and contracts—representing approximately 20% of its annual operating budget—to fund vital programs and support students.
Prior to implementing a centralized CLM system, PCC struggled with fragmented communication, limited visibility into contract status, and inefficient approval processes. These challenges jeopardized grant opportunities and created administrative burdens.
According to Julie Delayo, Executive Director for Sponsored Programs, Grants and Contracts at PCC, the implementation of Concord’s platform revolutionized their approach: “It gives us the ability to have those discussions right in the discussion tab. And it sends out emails so everybody stays in the loop.”
This centralized approach eliminated the delays and confusion caused by scattered email chains, providing a single source of truth for contract-related communications. The platform’s workflow management capabilities provided real-time visibility into agreement status, enabling proactive management of deadlines and approvals.
Delayo highlighted another key benefit: flexible access controls that balance security with accessibility. “You can give somebody full view who needs access to all contracts,” she noted, “and then you can narrow it down to a department.”
The results were substantial. By streamlining workflows and improving communication, PCC significantly reduced the time required for General Counsel approvals and shortened the overall contract development cycle. This increased agility translated directly into more successful grant applications, representing additional funding for critical student programs.
Key considerations for successful CLM implementation
While the benefits of advanced CLM are compelling, successful implementation requires careful planning and strategic approach. According to Gartner, up to 50% of first-time CLM implementations fail to deliver expected benefits due to unrealistic expectations or inadequate planning.
Organizations considering CLM investments should focus on several critical factors:
1. Establish clear objectives and success metrics
Begin by identifying specific challenges in your current contract management processes and establishing measurable goals for improvement. Common objectives include:
- Reducing contract cycle time
- Improving compliance and risk management
- Enhancing visibility into contract data
- Streamlining approval workflows
- Capturing more value from existing agreements
By establishing concrete metrics—such as percentage reduction in processing time or dollar value of identified savings—organizations can objectively evaluate CLM success.
2. Secure cross-functional buy-in
CLM implementations affect multiple stakeholders across the organization. Successful deployments require buy-in from:
- Legal departments responsible for contract oversight
- Business units that originate and execute agreements
- Finance teams that monitor contractual obligations
- IT departments that support system integration
- Executive sponsors who champion the initiative
Creating a cross-functional implementation team ensures that diverse perspectives and requirements are incorporated into the CLM strategy.
3. Prioritize user experience
Even the most sophisticated CLM solution will fail if users find it difficult or cumbersome. Organizations should:
- Involve end users in the selection process
- Prioritize intuitive interfaces and workflows
- Provide comprehensive training and support
- Gather and incorporate user feedback
- Demonstrate tangible benefits to drive adoption
The most successful implementations focus not just on technical capabilities but on creating a positive user experience that encourages adoption.
4. Plan for integration with existing systems
CLM doesn’t exist in isolation. To maximize value, organizations should plan for integration with:
- CRM systems for customer-related contracts
- ERP platforms for financial and operational data
- Procurement systems for vendor agreements
- E-signature solutions for execution processes
- Document management systems for broader content
These integrations create a unified ecosystem where contract data flows seamlessly between applications, eliminating manual data entry and providing comprehensive visibility.
5. Take a phased implementation approach
Rather than attempting a comprehensive implementation all at once, organizations often benefit from a phased approach:
Phase 1: Quick wins (0-3 months)
- Conduct a contract inventory assessment
- Implement standardized naming conventions and basic organization
- Establish core metrics for tracking progress
Phase 2: Core capabilities (3-9 months)
- Deploy central contract repository
- Implement basic workflow and approval processes
- Enable electronic signature integration
- Provide basic reporting capabilities
Phase 3: Advanced features (9+ months)
- Implement AI-powered data extraction and analysis
- Develop comprehensive dashboards and analytics
- Enable advanced obligation management
- Integrate with broader enterprise systems
This incremental approach delivers value more quickly while allowing for adjustments based on user feedback and organizational learning.
Measuring ROI: quantifying the value of CLM
Establishing a compelling business case for CLM investment requires demonstrating tangible return on investment. According to a Forrester analysis, organizations implementing DocuSign’s CLM solution achieved a 356% ROI over three years, including $4 million in contract processing cost savings.
Several key metrics help quantify CLM’s financial impact:
Direct cost savings
- Reduced staff time for contract creation, review, and management
- Lower legal spend on outside counsel for routine contract matters
- Decreased administrative overhead for contract handling
- Minimized printing, shipping, and storage costs for physical documents
- Fewer errors requiring costly remediation
Revenue enhancement
- Faster contract cycle times leading to accelerated revenue recognition
- Improved ability to capture value from contracted terms
- Reduced revenue leakage through better obligation tracking
- Enhanced ability to negotiate favorable terms through data insights
- Increased contract renewal rates and customer retention
Risk mitigation
- Reduced compliance violations and associated penalties
- Decreased likelihood of contractual disputes and litigation
- Lower probability of service disruptions due to missed renewals
- Minimized intellectual property and data privacy exposures
- Enhanced ability to demonstrate compliance during audits
By quantifying these benefits against implementation and ongoing costs, organizations can build compelling business cases for CLM investment.
The future of contract lifecycle management
As technology continues to evolve, several trends are shaping the future of contract lifecycle management:
1. Generative AI capabilities
Generative AI is transforming contract creation and analysis, with capabilities including:
- Automated contract drafting based on business requirements
- Intelligent clause suggestions based on negotiation history
- Risk assessment of proposed contract language
- Plain language translations of complex terms
- Predictive analytics for negotiation outcomes
These capabilities promise to further streamline contract processes while improving quality and consistency.
2. Blockchain for contract authenticity and execution
Blockchain technology offers significant potential for contract management, particularly in areas such as:
- Immutable audit trails of contract history
- Smart contracts that self-execute based on conditions
- Decentralized storage reducing single points of failure
- Enhanced security for sensitive agreements
- Automated payment triggers based on contract milestones
While still emerging in mainstream CLM, blockchain capabilities represent a compelling direction for future development.
3. ESG compliance and monitoring
As environmental, social, and governance (ESG) factors become increasingly important, CLM systems are evolving to:
- Track sustainability commitments in supplier agreements
- Monitor diversity and inclusion requirements
- Ensure alignment with corporate social responsibility objectives
- Document regulatory compliance for ESG reporting
- Manage third-party risk related to ESG factors
This growing emphasis on ESG reflects the expanding strategic role of contract management beyond traditional financial and legal considerations.
4. Expanded self-service capabilities
To increase operational efficiency, CLM platforms are increasingly offering:
- Non-legal user-friendly contract creation interfaces
- Guided workflows for common contract scenarios
- Risk-based routing that only escalates exceptional cases
- Automated approval processes for standard agreements
- Contract performance dashboards for business stakeholders
These capabilities democratize contract management while maintaining appropriate legal oversight and risk control.
Contract management maturity model
Organizations typically progress through several stages of contract management maturity:
| Maturity Level | Characteristics | Common Challenges | Typical Benefits |
|---|---|---|---|
| Ad Hoc | Decentralized storage, Manual processes, Inconsistent templates, Limited visibility | Lost contracts, Missed deadlines, Slow processing, Knowledge silos | Local flexibility, Minimal upfront investment |
| Standardized | Central repository, Standard templates, Basic workflows, Limited automation | Adoption resistance, Process exceptions, Limited integration, Basic reporting only | Improved consistency, Better visibility, Reduced cycle time, Enhanced compliance |
| Optimized | Automated workflows, Digital signatures, Cross-functional integration, Proactive alerts | Change management, Technical complexity, Data quality issues, Staff training needs | Significant efficiency gains, Reduced legal spend, Faster deal closures, Proactive risk management |
| Transformative | AI-powered analytics, Predictive insights, Enterprise integration, Strategic decision support | Advanced skill requirements, Technology investment, Continuous adaptation | Strategic advantage, Data-driven decisions, Maximum value capture, Contractual innovation |
Organizations should assess their current maturity level and establish a roadmap for progression that aligns with business objectives and available resources.
Conclusion: elevating contract management to strategic importance
The evolution of contract lifecycle management from basic document storage to sophisticated strategic systems represents a significant opportunity for organizations across industries. By reimagining contracts as valuable data assets rather than administrative burdens, businesses can unlock significant efficiency gains, cost savings, and competitive advantages.
As the market continues to grow at a CAGR of 12.4%, reaching $3.46 billion by 2034, organizations that fail to invest in modern CLM capabilities risk falling behind competitors who leverage contracts for strategic advantage. The potential 9% revenue impact of ineffective contract management creates a compelling case for executive attention and investment.
The journey toward mature contract lifecycle management requires careful planning, cross-functional collaboration, and a phased implementation approach. However, organizations that successfully navigate this transformation can expect substantial returns in efficiency, compliance, risk management, and financial performance.
By elevating contract management from a back-office administrative function to a strategic business capability, forward-thinking organizations are positioning themselves for success in an increasingly complex and competitive business environment.
Beyond basic document management: the evolution of CLM
The contemporary understanding of contract lifecycle management extends far beyond basic document storage and retrieval. Today’s CLM encompasses a comprehensive framework that addresses all aspects of the contract journey:
- Request and authoring: Streamlining contract creation through templates, clause libraries, and automated drafting tools
- Negotiation and approval: Facilitating collaborative redlining, version control, and approval workflows
- Execution: Enabling secure electronic signatures and maintaining audit trails
- Storage and organization: Centralizing contract repositories with robust search and classification capabilities
- Obligation management: Tracking commitments, deadlines, and performance metrics
- Compliance monitoring: Ensuring adherence to regulatory requirements and internal policies
- Analysis and reporting: Extracting actionable insights from contract data to inform business decisions
- Renewal and termination: Managing contract end-of-life processes effectively
This evolution represents a fundamental shift in how organizations perceive contracts—no longer as static legal documents but as dynamic data assets that can drive significant business value.
The high cost of ineffective contract management
The financial implications of poor contract management are staggering. According to World Commerce & Contracting research, ineffective contract management costs organizations approximately 9% of their annual revenue. This substantial leakage occurs through various channels:
- Missed renewal opportunities
- Unfavorable auto-renewals
- Failure to enforce contract terms
- Compliance violations resulting in penalties
- Inefficient processes consuming valuable staff time
- Inability to leverage negotiated discounts and rebates
For a mid-sized company with $100 million in annual revenue, this represents $9 million in potential lost value—a figure that should command attention at the highest levels of the organization.
Beyond direct financial impacts, ineffective contract management creates significant operational risks:
- Service disruptions due to expired agreements
- Intellectual property vulnerabilities
- Data security and privacy exposures
- Reputation damage from compliance failures
- Impaired business relationships due to contractual disputes
These factors contribute to the growing recognition that contract management deserves strategic attention, not merely administrative handling.
The transformative potential of modern CLM solutions
Modern CLM platforms offer transformative capabilities that extend far beyond traditional contract management approaches:
AI-powered insights and automation
Artificial intelligence and machine learning technologies are revolutionizing how organizations interact with their contracts. Advanced CLM solutions can:
- Automatically extract key terms and obligations from contracts
- Identify potential risks and opportunities within agreement language
- Streamline review processes through pattern recognition
- Generate insights from contract data to inform business decisions
According to research by Zycus, AI integration has become one of the most significant trends in the CLM landscape. AI capabilities can reduce manual labor in contract review processes by as much as 50% while improving accuracy and consistency.
Data-driven decision making
By centralizing contract data and making it accessible for analysis, modern CLM solutions enable organizations to:
- Benchmark contract terms across vendors and customers
- Identify opportunities for consolidation and cost savings
- Forecast renewal dates and budget implications
- Analyze contract performance against expected outcomes
This data-driven approach transforms contracts from static documents into strategic information sources that can guide procurement, sales, and financial planning decisions.
Cross-functional collaboration
The evolution of CLM extends beyond legal departments. Today, 75% of organizations recognize the importance of connecting contract management with other business systems. Modern platforms facilitate collaboration across departments by:
- Integrating with CRM, ERP, and procurement systems
- Creating transparent workflows that span functional boundaries
- Providing role-based access appropriate to different stakeholders
- Enabling collaborative negotiation and approval processes
This cross-functional approach ensures that contracts serve organizational goals holistically rather than existing in legal isolation.
Real-world impact: the Pima Community College case study
The transformative potential of modern CLM is clearly illustrated by Pima Community College’s experience implementing Concord’s CLM solution. Like many educational institutions, PCC relies heavily on grants and contracts—representing approximately 20% of its annual operating budget—to fund vital programs and support students.
Prior to implementing a centralized CLM system, PCC struggled with fragmented communication, limited visibility into contract status, and inefficient approval processes. These challenges jeopardized grant opportunities and created administrative burdens.
According to Julie Delayo, Executive Director for Sponsored Programs, Grants and Contracts at PCC, the implementation of Concord’s platform revolutionized their approach: “It gives us the ability to have those discussions right in the discussion tab. And it sends out emails so everybody stays in the loop.”
This centralized approach eliminated the delays and confusion caused by scattered email chains, providing a single source of truth for contract-related communications. The platform’s workflow management capabilities provided real-time visibility into agreement status, enabling proactive management of deadlines and approvals.
Delayo highlighted another key benefit: flexible access controls that balance security with accessibility. “You can give somebody full view who needs access to all contracts,” she noted, “and then you can narrow it down to a department.”
The results were substantial. By streamlining workflows and improving communication, PCC significantly reduced the time required for General Counsel approvals and shortened the overall contract development cycle. This increased agility translated directly into more successful grant applications, representing additional funding for critical student programs.
Key considerations for successful contract managment software implementation
While the benefits of advanced CLM are compelling, successful implementation requires careful planning and strategic approach. According to Gartner, up to 50% of first-time CLM implementations fail to deliver expected benefits due to unrealistic expectations or inadequate planning.
Organizations considering CLM investments should focus on several critical factors:
1. Establish clear objectives and success metrics
Begin by identifying specific challenges in your current contract management processes and establishing measurable goals for improvement. Common objectives include:
- Reducing contract cycle time
- Improving compliance and risk management
- Enhancing visibility into contract data
- Streamlining approval workflows
- Capturing more value from existing agreements
By establishing concrete metrics—such as percentage reduction in processing time or dollar value of identified savings—organizations can objectively evaluate CLM success.
2. Secure cross-functional buy-in
CLM implementations affect multiple stakeholders across the organization. Successful deployments require buy-in from:
- Legal departments responsible for contract oversight
- Business units that originate and execute agreements
- Finance teams that monitor contractual obligations
- IT departments that support system integration
- Executive sponsors who champion the initiative
Creating a cross-functional implementation team ensures that diverse perspectives and requirements are incorporated into the CLM strategy.
3. Prioritize user experience
Even the most sophisticated CLM solution will fail if users find it difficult or cumbersome. Organizations should:
- Involve end users in the selection process
- Prioritize intuitive interfaces and workflows
- Provide comprehensive training and support
- Gather and incorporate user feedback
- Demonstrate tangible benefits to drive adoption
The most successful implementations focus not just on technical capabilities but on creating a positive user experience that encourages adoption.
4. Plan for integration with existing systems
CLM doesn’t exist in isolation. To maximize value, organizations should plan for integration with:
- CRM systems for customer-related contracts
- ERP platforms for financial and operational data
- Procurement systems for vendor agreements
- E-signature solutions for execution processes
- Document management systems for broader content
These integrations create a unified ecosystem where contract data flows seamlessly between applications, eliminating manual data entry and providing comprehensive visibility.
5. Take a phased implementation approach
Rather than attempting a comprehensive implementation all at once, organizations often benefit from a phased approach:
Phase 1: Quick wins (0-3 months)
- Conduct a contract inventory assessment
- Implement standardized naming conventions and basic organization
- Establish core metrics for tracking progress
Phase 2: Core capabilities (3-9 months)
- Deploy central contract repository
- Implement basic workflow and approval processes
- Enable electronic signature integration
- Provide basic reporting capabilities
Phase 3: Advanced features (9+ months)
- Implement AI-powered data extraction and analysis
- Develop comprehensive dashboards and analytics
- Enable advanced obligation management
- Integrate with broader enterprise systems
This incremental approach delivers value more quickly while allowing for adjustments based on user feedback and organizational learning.
Measuring ROI: quantifying the value of contracts management software
Establishing a compelling business case for CLM investment requires demonstrating tangible return on investment. According to a Forrester analysis, organizations implementing DocuSign’s CLM solution achieved a 356% ROI over three years, including $4 million in contract processing cost savings.
Several key metrics help quantify CLM’s financial impact:
Direct cost savings
- Reduced staff time for contract creation, review, and management
- Lower legal spend on outside counsel for routine contract matters
- Decreased administrative overhead for contract handling
- Minimized printing, shipping, and storage costs for physical documents
- Fewer errors requiring costly remediation
Revenue enhancement
- Faster contract cycle times leading to accelerated revenue recognition
- Improved ability to capture value from contracted terms
- Reduced revenue leakage through better obligation tracking
- Enhanced ability to negotiate favorable terms through data insights
- Increased contract renewal rates and customer retention
Risk mitigation
- Reduced compliance violations and associated penalties
- Decreased likelihood of contractual disputes and litigation
- Lower probability of service disruptions due to missed renewals
- Minimized intellectual property and data privacy exposures
- Enhanced ability to demonstrate compliance during audits
By quantifying these benefits against implementation and ongoing costs, organizations can build compelling business cases for CLM investment.
The future of contract lifecycle management
As technology continues to evolve, several trends are shaping the future of contract lifecycle management:
1. Generative AI capabilities
Generative AI is transforming contract creation and analysis, with capabilities including:
- Automated contract drafting based on business requirements
- Intelligent clause suggestions based on negotiation history
- Risk assessment of proposed contract language
- Plain language translations of complex terms
- Predictive analytics for negotiation outcomes
These capabilities promise to further streamline contract processes while improving quality and consistency.
2. Blockchain for contract authenticity and execution
Blockchain technology offers significant potential for contract management, particularly in areas such as:
- Immutable audit trails of contract history
- Smart contracts that self-execute based on conditions
- Decentralized storage reducing single points of failure
- Enhanced security for sensitive agreements
- Automated payment triggers based on contract milestones
While still emerging in mainstream CLM, blockchain capabilities represent a compelling direction for future development.
3. ESG compliance and monitoring
As environmental, social, and governance (ESG) factors become increasingly important, CLM systems are evolving to:
- Track sustainability commitments in supplier agreements
- Monitor diversity and inclusion requirements
- Ensure alignment with corporate social responsibility objectives
- Document regulatory compliance for ESG reporting
- Manage third-party risk related to ESG factors
This growing emphasis on ESG reflects the expanding strategic role of contract management beyond traditional financial and legal considerations.
4. Expanded self-service capabilities
To increase operational efficiency, CLM platforms are increasingly offering:
- Non-legal user-friendly contract creation interfaces
- Guided workflows for common contract scenarios
- Risk-based routing that only escalates exceptional cases
- Automated approval processes for standard agreements
- Contract performance dashboards for business stakeholders
These capabilities democratize contract management while maintaining appropriate legal oversight and risk control.
Contract management maturity model
Organizations typically progress through several stages of contract management maturity:
| Maturity Level | Characteristics | Common Challenges | Typical Benefits |
|---|---|---|---|
| Ad Hoc | Decentralized storage, Manual processes, Inconsistent templates, Limited visibility | Lost contracts, Missed deadlines, Slow processing, Knowledge silos | Local flexibility, Minimal upfront investment |
| Standardized | Central repository, Standard templates, Basic workflows, Limited automation | Adoption resistance, Process exceptions, Limited integration, Basic reporting only | Improved consistency, Better visibility, Reduced cycle time, Enhanced compliance |
| Optimized | Automated workflows, Digital signatures, Cross-functional integration, Proactive alerts | Change management, Technical complexity, Data quality issues, Staff training needs | Significant efficiency gains, Reduced legal spend, Faster deal closures, Proactive risk management |
| Transformative | AI-powered analytics, Predictive insights, Enterprise integration, Strategic decision support | Advanced skill requirements, Technology investment, Continuous adaptation | Strategic advantage, Data-driven decisions, Maximum value capture, Contractual innovation |
Organizations should assess their current maturity level and establish a roadmap for progression that aligns with business objectives and available resources.
Frequently asked
questions
-
Does the platform integrate with Docusign?
Concord’s DocuSign integration allows you to export your Concord documents to DocuSign and sign them from there
-
Is the reporting feature customizable? Can we design our own dashboards?
Yes, you can create reports such as # of docs by status per month, document status by month of creation, docs e-signed by Concord by month, etc.
-
What plans include SSO?
Concord’s Enterprise plan includes the SSO feature.
-
Can I set up my own integrations with systems that concord does not support?
Yes, you can set up other tool integrations with Concord using Zapier, webhooks, or API. Zapier alone allows integrating Concord with over 5000 applications./
-
Is there a trial or demo version available for testing?
Yes, we offer a 14 day free trial
-
Is our contract data used to train LLMs for the AI extract feature?
We have a Zero Data Retention (ZDR) policy meaning contract and/or customer data is not used to train AI models.
THE PROBLEM CONCORD SOLVES
Managing contracts is difficult because they can be scattered across different places: emails, cloud drives, personal drives, and even paper copies.
Many companies rely on spreadsheets to store contract details like lifecycle dates and total contract value, but these spreadsheets don’t provide a full view of the contract, and it’s tedious to keep updated.
When contracts are saved on personal drives, critical information—like renewal dates and deadlines—is hidden from the rest of the team. This can cause headaches for audits.
If a renewal date is missed, contracts may auto-renew without the chance to renegotiate terms, potentially locking the company into bad deals.
Worse, important contracts could expire without notice, leading to service disruptions, penalties, or lost business opportunities.
CONCORD’S SOLUTION
With Concord’s agreement intelligence, each step after the signature becomes an opportunity to gain insight, act strategically, and ensure compliance.
Instead of spending time and resources tracking down individual agreements or manually searching for specific terms, companies have instant access to the critical information they need.
This not only reduces missed renewals and enables smarter vendor management but also allows the business to make data-driven decisions that were previously out of reach.
Ultimately, agreement intelligence is more than a simple upgrade to contract storage. It represents a shift in how contracts support the business, transforming them from static documents into powerful tools that can guide strategy and fuel growth.
Automated processes
contracts are managed via automated workflows, all in one intuitive platform
Manual processes
contracts have to be managed manually, across many platforms
Full visibility into contracts
the finance team can quickly search all contracts and get email updates
Limited visibility into contracts
the finance team lacks insight into contract amounts and other key terms
AI-powered data extraction
Agreement Intelligence extracts all contract terms automatically
Time-consuming data collection
forecast data has to be entered by hand, requiring hours of labor
Get deep visibility into all the agreements you sign
Concord extracts deadlines, dollar amounts, and other key terms from MS Word docs, Google Docs, and PDFs — plus contracts signed in PandaDoc, DocuSign, Icertis, and more.
One place for all your contracts
Unlimited storage
Store every contract, securely, without worrying about limits
Custom permissions
Control who accesses each document with custom permission settings
Smart Search
Find any contract instantly with powerful search and filtering tools
Real-Time Collaboration
Work together seamlessly with team members, regardless of location or department
Automate the contract lifecycle with contract management software
Unlimited Approval Workflows
Set up unlimited approval workflows for every type of contract
Deadline Reminder Notifications
Never miss another renewal date or approval with smart alerts
The highest level of security for your contracts
Enterprise-grade Security
Concord implements enterprise-grade measures, including SOC 2 Type II certification, GDPR compliance, and a Star Level One rating from the Cloud Security Alliance.
Audit Trail
Track every interaction with contracts for complete
transparency and accountability
Contract management software that easily connects to your existing stack
CRM integration
Create contracts that auto-fill with data from your CRM deals – then share, negotiate, and sign them in
Concord
Zapier
Connect with over 5,000 apps to automate workflows across platforms
Thousands of labor hours saved for teams around the globe
“Concord knows exactly what data I want, before I even ask for it. It thinks for me.”
Ramola Khushlani
Contract Manager at Workspend
“The velocity of our organization has improved dramatically since we’ve adopted Concord.”
Peter Koutromanos
CEO at Avior Capital
-20%
Less time spent searching for contract terms every day
Frequently asked questions about contract lifecycle management
What is contract lifecycle management (CLM)?
Contract lifecycle management (CLM) is a comprehensive approach to managing an organization’s contracts throughout their entire lifecycle—from initial request and authoring through negotiation, execution, compliance monitoring, and eventual renewal or termination. Modern CLM systems typically provide centralized repositories, workflow automation, analytics, and integration capabilities that transform contracts from static documents into strategic assets.
What are the key benefits of implementing a CLM solution?
Key benefits include reduced contract cycle times, decreased administrative costs, improved compliance and risk management, enhanced visibility into contractual obligations, better capture of negotiated value, proactive management of renewals, and data-driven insights for business decisions. Research shows that effective CLM can save organizations up to 9% of annual revenue previously lost to inefficient contract processes.
How does AI enhance contract lifecycle management?
AI technologies enhance CLM through automated data extraction, risk identification, clause analysis, and performance monitoring. AI can analyze contracts at scale, identify patterns across thousands of documents, suggest optimal language based on historical outcomes, flag potential compliance issues, and provide predictive insights. These capabilities significantly reduce manual effort while improving accuracy and consistency in contract management.
What should organizations consider when selecting a CLM solution?
Key considerations include user experience and adoption potential, integration capabilities with existing systems, scalability for future growth, security and compliance features, implementation and ongoing support, AI and automation capabilities, reporting and analytics functionality, and total cost of ownership. Organizations should evaluate solutions based on their specific contract volume, complexity, industry requirements, and strategic objectives.
How can organizations measure the ROI of CLM implementation?
Organizations can measure CLM ROI through metrics such as reduction in contract cycle time, decrease in legal spend on routine contracts, administrative time saved, improved contract renewal rates, reduced compliance violations and penalties, captured discounts and rebates, and acceleration of revenue recognition. Case studies show ROI ranging from 200-350% for successful implementations, with both hard cost savings and strategic benefits.
Unlock insights from all of your agreements
